Refund policy

RETURN & REFUND POLICY
Last Updated: April 18, 2026

At My Store, we stand behind the quality of our products. However, by making a purchase, you agree to the terms outlined in this Return & Refund Policy.

1. RETURN WINDOW

We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.

Requests made after this period will not be accepted.

2. ELIGIBILITY REQUIREMENTS

To qualify for a return, all items must meet the following conditions:

  • Item must be unused, unworn, and in original condition

  • Must include original tags and packaging

  • Must not show any signs of wear, damage, or alteration

  • Must be accompanied by a valid receipt or proof of purchase

We reserve the right to refuse any return that does not meet these conditions.

3. RETURN PROCESS

To initiate a return:

Important:

  • Returns sent without prior approval will be rejected

  • Approved returns will receive instructions and (if applicable) a return shipping label

Return Address:
[INSERT YOUR RETURN ADDRESS HERE]

4. DAMAGED, DEFECTIVE, OR WRONG ITEMS

You must inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photo or video evidence

Failure to report issues within this timeframe may result in rejection of your claim.

5. NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care and hygiene products

  • Hazardous materials, flammable liquids, or gases

  • Sale items (discounted products)

  • Gift cards

6. EXCHANGES

We do not process direct exchanges.

To get a different item:

  1. Return the original item (if eligible)

  2. Place a new order separately

7. EUROPEAN UNION CUSTOMERS

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

Items must still meet all return conditions listed above.

8. REFUNDS

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • If approved, refunds will be issued to your original payment method within 10 business days

Please note:

  • Processing times may vary depending on your bank or payment provider

  • We are not responsible for delays caused by financial institutions

If you have not received your refund after 15 business days, contact us at:
hugroooo5566@gmail.com

9. SHIPPING COSTS

  • Original shipping fees are non-refundable

  • Return shipping costs may be deducted from your refund, unless the return is due to our error

10. ABUSE & FRAUD PROTECTION

To protect our business:

  • We reserve the right to refuse returns suspected of abuse or fraud

  • Excessive returns may result in account restrictions or refusal of future orders

11. CONTACT

For all return-related inquiries, contact us at:
hugroooo5566@gmail.com

By placing an order with My Store, you agree to this Return & Refund Policy in full.