Shipping policy

SHIPPING POLICY
Last Updated: April 18, 2026

1. ORDER PROCESSING

All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after business hours may be processed the next business day

  • During high-demand periods, processing times may be extended

We reserve the right to delay or cancel orders due to suspected fraud or inaccurate information.

2. SHIPPING TIMES

Estimated delivery times:

  • Standard Shipping: 7–15 business days

  • International Shipping: 10–25 business days

Please note:

  • These are estimates only, not guarantees

  • Delivery times may vary depending on your location

3. SHIPPING COSTS

  • Shipping costs are calculated at checkout or offered as free shipping where applicable

  • All shipping fees are non-refundable

4. ORDER TRACKING

Once your order has shipped:

  • You will receive a tracking number via email

  • Tracking updates may take 2–5 days to appear

5. DELAYS & NON-DELIVERY

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs clearance

  • Weather conditions

  • Incorrect shipping addresses

  • Other factors outside our control

If your order is delayed, we ask for your patience while the carrier completes delivery.

6. INCORRECT ADDRESS

You are responsible for providing accurate shipping details.

  • Orders shipped to incorrect addresses provided by the customer will not be refunded

  • If the package is returned to us, you may be required to pay re-shipping fees

7. LOST OR STOLEN PACKAGES

Once an order has been shipped and marked as delivered:

  • We are not liable for lost or stolen packages

  • Customers should contact their local carrier or authorities for assistance

8. CUSTOMS, DUTIES & TAXES

For international orders:

  • You may be required to pay customs duties, taxes, or import fees

  • These charges are the customer’s responsibility

We are not responsible for delays caused by customs processing.

9. DAMAGED ITEMS

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide clear photo or video evidence

We will review the case and provide a suitable resolution.

10. SPLIT SHIPMENTS

In some cases, your order may be shipped in multiple packages depending on product availability.

You may receive items at different times.

11. CONTACT

For any shipping-related inquiries, contact us at:

Email: hugroooo5566@gmail.com

By placing an order, you agree to this Shipping Policy.